Care Advice Line Advisor

A company is looking for a Care Advice Line Health Advisor.

Key Responsibilities

Support the Care Advice Line call queue by answering incoming calls and triaging cases

Provide education and assistance to patients regarding self-management goals and care coordination

Document interactions accurately in the EMR and assist with scheduling appointments as needed

Required Qualifications

Relevant clinical experience and educational background

Ability to work flexible hours, including weekends and holidays

Technical competency to operate required applications and systems

Experience in customer service within a healthcare setting

Ability to remain patient and polite in all call situations