Student Account Specialist

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country.

With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students.

Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe.

Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice.

We are part of the University System of Georgia . Kennesaw State will exemplify the power and promise of a student-centered, research-driven university.

Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating.

In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect.

We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Processes financial transactions, maintains accurate records, and provides excellent customer service within the Bursar's Office.

Responsible for processing payments for tuition and fees, assisting students, parents, and staff, and ensuring the efficient handling of all related financial activities.

Responsibilities

KEY RESPONSIBILITIES : -

1. Processes payments for tuition, fees, and other university charges

2. Receives and records payments made by cash, check, credit card, and electronic transfer

3. Issues receipts for payments received

4. Balances cash drawer daily and prepare deposits

5. Assists students and parents with inquiries regarding their accounts

6. Provides information on payment options, deadlines, and account balances

7. Addresses and resolve complaints or refer complex issues to the appropriate staff

8. Maintains accurate and up-to-date financial records

9. Inputs and updates student account information in the university's financial system

10. Ensures compliance with university policies and procedures regarding financial transactions

11. Assist with the preparation of financial reports and statements

12. Helps with the processing of refunds and adjustments to student accounts

13. Supports the department and leadership with general administrative tasks as needed

Required Qualifications

Educational Requirements

High school diploma or equivalent

Required Experience

Previous experience in cashiering, customer service, and / or clerical roles

Preferred Qualifications

Preferred Educational Qualifications

An undergraduate or advanced degree from an accredited institution of higher education in a related field

Some college coursework in accounting, finance, or related field

Knowledge, Skills, & Abilities

ABILITIES

Able to work with numbers and perform basic mathematical calculations

Follows procedures to prevent fraud and ensure the security of financial transactions

Adheres to all financial regulations and university policies

Maintains confidentiality of student and financial information

Able to handle multiple tasks or projects at one time meeting assigned deadlines, especially during peak periods

KNOWLEDGE

Knowledge of safe and accurate cash handling techniques

SKILLS

Excellent initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills

Communication (verbal and written) and interpersonal skills to assist students, parents, and staff effectively

High level of accuracy in processing transactions and maintaining records

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study.

To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

Other Information

This is not a supervisory position.

This position has financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position requires a purchasing card (P-Card).

This position will not travel

Background Check

• Credit Report
• Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.

Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.

Applicants for positions of trust with screening

results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and / or verification of academic credentials.