Job Description
Pay range : $17.10 - $18.61
As a valued team member, you’ll be at the forefront of creating unforgettable experiences for our current and future members.
Your shift will be a dynamic blend of warm greetings, epic high fives, mastering the art of phone etiquette, guiding new members through sign-ups and tours, and, of course, ensuring our space sparkles with cleanliness.
Responsibilities include but are not limited to the following :
- Welcome, greet, and interact with all members, prospective members, and guests
- Provide membership information and facilitate tours
- Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
- Membership sign-ups, answering phones, point-of-sale transactions, and addressing member concerns
- Assist with billing issues and disputes and escalate to leadership when needed
- Regularly review and complete all training materials and updates in the Learning Management System (LMS)
- Maintain knowledge and assist members with all amenities, membership offerings, fitness programs, and equipment functions
- Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards
- Attend and participate in regularly scheduled team meetings
Perks & Benefits Include :
- 401k
- Free CPR, First Aid, and AED Training
- Free food handler training and certification (for locations with smoothie bar only)
- Free Chuze Fitness Membership
- Discounts on retail purchases and through vendor partners
- Training and growth opportunities
- Team building events and annual parties
- Additional perks and benefits available for full-time employees
Qualifications
Required
- Ability to work a minimum average of 12 hours per week
- Excellent communication skills in person and over the phone
- Attention to detail
- Multitasking skills
- Teamwork-based mindset
- Physical requirements :
- Able to read, write, and speak clearly in English
- Touring the gym : walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Computer operations
- Ability to lift at least 50lbs
Preferred
- High school graduate or GED
- Customer Service experience
- Bilingual in Spanish
Additional Information
Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.
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