Host

The Original Pancake House of Michigan

Southfield, Michigan, United States

Full-time

You are the first and and final piece to the guest’s experience. You monitor all of the restaurant for empty and clean tables, estimate wait times for guests, and make sure that all the needs of the guests are met while they are waiting up front with you.

You are normally responsible for answering the telephone, moving tables around so we can welcome large parties. It starts and ends with you.

Performance Expectations

Treat customers and co-workers with courtesy and respect
Arrives on time for all scheduled shifts and meetings
Makes eye contact and greets guest enthusiastically
Receive assignment at the beginning of each shift
Maintain the host / cashier counter
Help bus tables when needed, in order to seat parties. Making sure that each table is absolutely ready for the next guests.
Receiving to-go orders, and entering them into the POS system
Respond promptly and appropriately to the guest’s requests. Communicate guest requests to server as needed
Be an adaptable member of the staff, continually communicate and assist FOH and BOH
Welcome each guest and thank them when they leave
Seat each guest in a timely manner

Success Patterns for this position are

May have experience working in customer service and / or the foodservice / hospitality industry (not always required)
Has a reputation for giving great service to guests and co-workers
Can handle multiple tasks at one time
Is able to work independently and as a member of a team
Communicates professionally in person and on the phone
Can maintain high energy during the entire shift
Fun, energetic and loves to smile
Prior experience recommended
Possesses basic math skills

Physical Requirements

Be able to work in a standing position for long periods of time (up to 9 hours)
Be able to safely lift food and drink, frequently weighing up to 20 to 25 lbs

Successful Candidates tend to have the following Personal Characteristics

Likes to have fun at work
Is passionate about giving great service
Regularly makes people feel like they were the best part of your day
Self-motivated
Able to accept constructive criticism and improve from it
Able to effectively manage their emotions in the workplace
Communicates effectively and efficiently
Brings positive energy and enthusiasm in all interactions

30+ days ago

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