Shift Supervisor

Job Description

PROGRAM RESPONSIBILITIES

• Ensure that Youth Care Advocates maintain program security and carry out YMCA, DYS and OCCS policies while servicing the youth of this program
• Follow the policies and procedures of dispensing medication to clients
• Review all intake paperwork and place clients on Suicide / Run Watch as necessary
• Attend all scheduled unit meetings, (full staff meetings, behavioral and supervisor's meetings)
• Provide support to any shift in a crisis situation
• Ensure that the dress code policy is followed by all staff
• Review all records and reports generated on the shift for accuracy and clarity
• Report any suspected child abuse to the Assistant Director and / or Director
• Plan, coordinate and direct clients’ activities
• Complete (accurately and on time), discharge / termination reports on residents who finish the program
• Schedule staff on assigned shifts, ensuring proper staff coverage, and not leaving until coverage has arrived

SUPERVISION OF PERSONNEL

• Supervise Youth Care Advocates as assigned by the Shift Administrator
• Ensure that clients’ monthly reports are completed each month by the Youth Care Advocates
• Assist in screening, training, evaluating and supervising the performance of the Youth Care Advocates

FISCAL RESPONSIBILITIES

• Monitor the program’s supply inventory on a monthly basis
• Ensure that all petty cash receipts and unit policies / procedures are followed

FACILITY / HOUSEKEEPING RESPONSIBILITIES

• Direct the cleaning and upkeep of the entire program including bedrooms, hallways, visitors’ lounge, offices and reception area to ensure a safe and secure environment
• Ensure all emergency equipment is maintained, first aid, fire extinguisher, etc.

INTERDIVISIONAL / COMMUNITY / VOLUNTEER RESPONSIBILITIES

• Establish and maintain positive working relationships as well as provide leadership when working with volunteers
• Actively participate in the YMCA's Annual Strong Kids’ Campaign and United Way by completing all required tasks

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s Degree or equivalent knowledge
• Minimum of at least one year of direct experience

PHYSICAL REQUIREMENTS

• Capable of consistently and successfully dealing with clients with severe, emotional and behavioral problems
• Must have visual and auditory acuity in order to maintain security of the program
• Must be able to restrain up to 140 lbs with or without assistance
• Must be able to walk, sit, run and stand during the work shift

YMCA LEADERSHIP COMPETENCIES - TEAM LEADER

Mission Advancement : Models and teaches the Y’s values. Ensures a high level of service with a commitment to improving lives.

Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fundraising.

Collaboration : Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities.

Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience.

Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness : Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities.

Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth : Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change.

Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.

CLOSING STATEMENT

To enhance the overall operation of the Old Colony Y and support teamwork, the Shift Supervisor will accept additional responsibilities as assigned.

Requirements

JOB SUMMARY

Under the supervision of the Shift Administrator, the Shift Supervisor is responsible for overseeing the overall operation of their shift.

This person will ensure that program policies and procedures are adhered to by the Youth Care Advocate staff and is responsible for supervision and development of direct care staff, who will provide a healthy, safe, secure and clean environment where every youth is afforded the respect and dignity needed to enhance his self-worth.

The Shift Supervisor will reflect and display the values of caring, honesty, respect, and responsibility.