RESPONSIBILITIES
- Address incoming inquiries from NYC residents related to city-oriented issues
- Maintain a professional demeanor with all customers and providing services with courtesy and patience
- Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
- Provide accurate information in a timely, professional and courteous manner
- Direct requests to the appropriate department or agency for further action
- Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling
REQUIREMENTS :
A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers);
Associate degree, a minimum of 1 year of customer service experience; Bachelor or Master’s degree no customer service experience required, but preferred
- Must be able to work onsite only at our Brooklyn, NY location
- Strong command of the English Language with fluency in Spanish to be able to assist customers both in English and Spanish
- Commitment to professionalism and a positive customer service experience
- High level of computer proficiency and strong communication skills
- Thrive in a fast-paced environment dealing with all types of customers and personalities
- Willing to work evenings or overnight shifts with weekend schedule availability
BENEFITS & PERKS :
- $16 per hour in training
- Post training - $17 - $18 hour (ase hourly pay is based on shift selection) + weekly attendance / performance bonus
- Full health and wellness benefits after 3 weeks of paid training
- Paid time off / vacation days
- 401(k) retirement plan + company paid life insurance
King Teleservices, LLC a Continuum Company is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military / veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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