Customer Service Engineer
Job Description
Job Description
Aegis is seeking a Customer Service Engineer for a client of ours in the La Grange, IL area. The Customer Service Engineer will spend approximately 55% of their time traveling to other locations and client sites.
While they won't be involved in the physical installation of equipment on-site, they will focus on commissioning the equipment, ensuring it is set up and ready to operate.
Responsibilities include loading, debugging, and troubleshooting PLC and HMI systems. Additionally, they will train clients on how to set up and use the equipment.
When not traveling, the engineer will be based at the plant, supporting the assembly of the equipment. The ideal candidate has the following experience :
- 5+ years of relevant experience with an associate’s degree, trade school, or high school diploma / GED.
- 0-1+ years of electrical engineering experience with a bachelor’s degree in electrical engineering.
- Experience troubleshooting and debugging PLCs and HMIs on newly installed equipment.
- Experience with Allen Bradley PLC product lines.
- Willingness to travel 55% of the time, including internationally. (5-10 international trips per year)
- Ability to perform I / O checks on equipment before startup and commissioning, both at the factory and customer sites.
- Capability to correct issues identified during I / O checks.
- Experience redlining electrical schematics and mechanical drawings to communicate necessary changes to engineering and manufacturing teams.
- Strong communication skills, with the ability to interact effectively with customers via email, phone, video calls, and in-person demonstrations.
Just to note- per diem and extra incentives offered for travel!
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