Technical Support Manager (Fairfax VA)

Description

This job is onsite the Virginia Department of Transportation's (VDOT) Traffic Operations Center (TOC) in FAIRFAX VIRGINIA

This job is onsite / in the TOC 8am-5pm 5 days per week.

Required skills : Customer service, trouble shooting, Windows server / workstation support, VMWare, Oracle / SQL.

Nice-to-haves : AWS cloud work, Reporting tools (Jasper or BOXI) and Linux

TECHNICAL RESPONSIBILITIES

Troubleshoot and resolve hardware, software and communication issues

Document application configuration settings and troubleshooting procedures

Use, maintain, and updated the knowledge base for the application

Assess system performance and recommend changes to improve performance

Facilitate ad hoc reporting using Jasper Reports as requested

Configure and troubleshoot company’s application software and associated databases

Perform software upgrades as needed on workstations

Work jointly with Software Engineers and Software Quality Assurance team in testing company’s applications

Work jointly with Database Administrator and Software Engineers to define needs and requirements for continued operation, upgrade and security of clients’ systems

Requirements

EXPERIENCE REQUIREMENTS

Excellent troubleshooting skills

Experience working with cross-functional teams such as developers

Operational experience supporting a 24x7x365 environment

Broad knowledge of different server operating systems, equipment and topologies

Experience working with various workstations and server operating systems

Knowledge of network configuration and network environments

DROOLS / Guvnor and Jasper Reports a plus

years and strong experience supporting Windows Servers and workstations

Practical experience with SQL Developer and / or Admin a plus

Practical experience with the software development life cycle, including change control and configuration management

Experience with remote access software

BS degree preferred

About Criterion Executive Search, Inc.

For 43 years Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms.

As one of Tampa, FL first recruiting & staffing agencies we have been privileged to work with leading companies throughout the state of Florida.

Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.

Our innovative individualized placement strategies allow us to match Information Technology professionals with companies throughout the country, and beyond.

Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience.

Each recruiter has their own, personal, and direct experiences within their specialization.

You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business.

In today's age we understand that our client's privacy is of the utmost importance.

Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.