Customer Service Representative

Job Title : Customer Service Agents multiple openings

Type : Temp to Perm

Contract Duration : 3 months

Location : Portsmouth, NH (100% onsite)

This is a three month contract to hire role...

Any type of customer service experience is ideal... call centers, retail, restaurants, banks... any customer interaction is acceptable!

Shifts :

Portsmouth, NH - 10a-630p and 1130a-8p

Pay Rate :

$16 / hour 3 years of customer service experience

$15 / hour less than 3 years of customer service experience

Bonus Potential see below

Interview Process :

3 step process - Phone Interview, Assessment Test, On-Site Interview

Training :

First two weeks will be onsite training in the call center.

Position Summary :

The Customer Service Agent (CSA), General I interact with our clients’ customers to negotiate payment arrangements and / or resolve disputes relative to the debt owed.

Bonus / Benefits Programs

• Earn $1,000 Welcome Bonus just for completing training!
• Performance Bonuses are paid every 2 weeks, and you will receive an extra bonus payout 4x a year!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross / Blue Shield Health and Dental Package, Vision, and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox / Celtics / Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program make an extra $1,500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Summer Holiday!

Essential Functions :

• Maintains a professional and customer-friendly manner with each account.
• Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
• Follows the appropriate scripts when handling both inbound and outbound calls.
• Negotiates payment plans and settlements with consumers based on the clients’ parameters.
• Identifies disputes and ensures proper resolution.
• Updates client information in a timely and accurate manner.
• Communicates in writing and verbally (in person and / or via phone) with supervisors and managers.
• Executes verbal and written directions from supervisors and managers.
• Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
• Participates in various problem-solving and decision-making activities, as required.
• Operates various equipment and computer systems requiring manual and visual dexterity and hand / eye coordination (i.e.

typing / keyboarding).

• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager / supervisor.
• Ability to maintain consistent and regular attendance in accordance with an established schedule.

Qualifications :

• Prefer one or more years of customer service experience, ideally in the collections industry.
• Strong interpersonal and verbal communication skills.
• Moderate typing skills (35 wpm).
• Basic math and writing skills.
• Bilingual / multilingual language skills desirable.
• Successful completion of a company-sponsored two-week training program.
• Must successfully pass background check required to obtain MN Debt Collector license.
• Coachable : receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.

Educational Requirements :

• High School diploma (GED acceptable) required.
15 days ago