Senior Manager, Platform Engineering

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute : Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.

If Braze sounds like a place where you can thrive, we can't wait to meet you.

Braze operates at a massive scale with over 4 billion monthly active users across our customers, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily.

We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. Site Reliability Engineers (SREs) are responsible for keeping all internal-facing services and platforms running smoothly.

In a nutshell, SREs ensure uptime. SRE teams blend sensible system administrators and software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services they provide.

As a Site Reliability Manager on a Data Platforms team at Braze, you will collaborate with engineering teams to continuously improve the infrastructure, automation, and tooling to build internal data store products.

Your leadership and experience will guide your team in improving automation and infrastructure reliability. Your decisions will empower Braze's other engineering teams to leverage the data products and platforms you manage.

WHAT YOU'LL DO

• Partner with Braze's engineering teams on architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
• Ensure that Braze can meet our strict enterprise-grade SLAs with customers by building products that can beat those SLAs
• Participate in an on-call rotation to command incidents within your product scope and provide support for other engineers
• Manage projects via our standard project management process
• Work on small technical changes / improvements outside the blocking path
• Foster an environment where team members thrive, and the team executes well

WHO YOU ARE

• 5-7+ years of DevOps / SRE Management (or related experience with an increasing set of responsibilities)
• Proven ability in people management, strategic planning, cost optimization, and management of multiple concurrent projects with competing priorities and overlapping resources
• History of growing and mentoring team members with a wide range of experience levels
• Demonstrated success in ensuring risk and change management, observability, and maintaining service level objectives
• Strong cross-functional collaboration skills, relationship-building skills, and the ability to achieve results across reporting chains
• High level of ownership and accountability for high-quality work and documentation, both personally and at a team level
• Comfortable with resource allocation and Strong technical background with MongoDB, Redis, Kafka, Postgres, or similar data technologies

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $200,000 and $275,000 / year with an expected On Target Earnings (OTE) between $225,000 and $300,000 / year (including bonus or commission).

Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we've got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.

From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK's 2024 Best Workplaces (Large), #3 on Great Place to Work UK's 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work's 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK's 2023 Best Workplaces for Women (Large), #19 on Fortune's 2023 Best Workplaces in New York (Large).

We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK's 2023 Best Workplaces in Tech.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo - not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.

When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria.

If this sounds familiar, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.