Customer Success Representative

DemandFactor is a customer-centric organization that is revolutionizing the B2B tech industry by aligning our success to the success of our clients and sharing in the upfront risk of the demand-gen buying process.

What sets us apart is the fact that we deliver all our business in-house. With a 99% accuracy and a 100% guarantee, our triple verified, first-party proprietary data, is uniquely positioned to help businesses achieve success through our full-funnel, flexible, and scalable solutions.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

We cover the entire spectrum of the sales funnel, capturing all the stages of a buyer’s journey through our services such as Content Creation, Programmatic Ads, Marketing Qualified Leads (MQL), Content Syndication (CS) leads, Intent-layered CS leads, Account-Based Marketing (ABM) campaigns, Lead Nurturing, Two-touch CS campaigns, BANT leads, and High-Quality Leads (HQL).

In the ever-changing B2B landscape, we bring to the table years of experience and deep expertise in supporting leading B2B organizations in the most challenging markets.

Our clients rely on us to increase their brand awareness, accelerate engagement, and generate leads so they can meet their goals.

Job Description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment

Additional Information

• 401(k)
• Paid time off
• Parental leave

Remote work note : Where applicable, remote work must be conducted from your home office located in a jurisdiction in which DemandFactor has the legal right to operate.

Our Commitment to EEO and Diversity, Equity, and Inclusion (DEI) : DemandFactor is committed to the principles of equal employment.

We are committed to complying with all federal, state, and local laws including laws providing equal employment opportunities, and all other employment laws and regulations.

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