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Scheduling Coordinator

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a Scheduling Coordinator for the Grypho5 Managed Protection Engineering Team.Key ResponsibilitiesManage and maintain Service Level Agreement (SLA) adherence for service boards and engineersTriage inbound activity and distribute service tickets to appropriate resourcesMonitor and report on performance utilization, workflow distribution, and SLA adherence metricsQualifications1-to-2 years of support desk experience1-to-2 years of dispatch or logistics experience in a fast-paced service environmentExperience in large-scale service deliveryKnowledge of managed protection industry and best practicesExperience with service level agreements

20 days ago
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