Organizational (Business) Services Manager

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development.

Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.

At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success.

Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement.

Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of Working at State Department Federal Credit Union Include :

Diversity and Inclusion : Work in an environment that values and respects all team members.

Paid Holidays : Enjoy 12 paid holidays a year, including your birthday.

Flexible Work Options : Potential work-from-home options after the introductory period.

Generous Paid Time Off : Ample vacation and personal days to maintain a healthy work-life balance.

Tuition Reimbursement : Support for your ongoing education and career development.

Commute / Parking Incentives : Financial incentives for your daily commute.

Comprehensive Insurance : Access to excellent medical, dental, and vision insurance packages.

Gym Reimbursement : Stay healthy with our gym membership reimbursement program.

Team Bonding : Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a dynamic Organizational (Business) Services Manager to lead our Organizational Services Program.

This pivotal leadership role is responsible for the strategic oversight, comprehensive development, and expansion of the program.

The Manager will play a crucial role in driving the credit union's growth, strengthening member relationships, and ensuring the seamless integration of innovative services.

As the primary liaison between our business members and the credit union, the Organizational Services Manager will lead efforts to enhance member satisfaction, operational excellence, and organizational effectiveness.

Required Skills and Competencies :

1. Bachelor's degree in Business Administration or a related field.

2. A minimum of 7 years of experience in sales and service relationship management, demonstrating a proven ability to drive success and achieve strategic objectives.

Experience overseeing Corporate / Business programs and relationships highly desired.

3. A minimum of 2 years vendor management / oversight of business / commercial products / solutions.

4. Exceptional skills in member relationship management with a focus on delivering unparalleled service and value.

5. Advanced analytical and problem-solving capabilities, with a track record of driving process improvements and enhancing operational efficiency.

6. Superior communication, interpersonal, and organizational skills, with the ability to lead cross-functional teams and manage complex initiatives.

In this role, the Organizational Services Manager will be a key driver of the credit union's success, tasked with elevating member engagement, optimizing operations, and fostering strategic growth.