Primary Purpose of Position
To provide operational oversight and strategic planning for the unit that provides classroom technology, faculty / staff computer support, and event support.
This position directs three team leads and an overall team of thirteen technical staff providing support to all faculty and staff, classroom technology, and technical support to campus events, including streaming technologies.
This position must use technical knowledge to lead a team of highly technical staff in developing and implementing efficiencies to provide speedy resolution to incidents and proactive and strategic planning for both computer and classroom technologies while developing appropriate policies, regulations, and rules for those technologies.
Required Knowledge, Skills, and Abilities Four-year college degree and at least two years experience with endpoint operating systems and Microsoft Office, and have an in-depth knowledge of email functions, printers, virtual desktops, and computing lab support expertise.
OR six years experience in the field of information technology and in-depth knowledge of email functions, virtual desktop support, and computing lab expertise.
Must have verifiable expertise in supporting both Windows and MAC endpoints. Minimum Education / Experience Graduation from a four-year college or university with a degree in information technology, engineering, telecommunications, computer science, or a field closely related to the nature of the position and four years of progressive experience in the field of information technology.
Experience in the field of work related to the position’s role may be substituted on a year-for-year basis. One year of additional experience is generally required to progress beyond the minimum level.
Licenses or Certification required by Statute or Regulation N / A
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