Workplace Consultant: BD & Account Executive

Job Description : Workplace Consultant : Business Development & Account Executive

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

Department : Workplace Consulting

Supervisor : Kristin Crain, Senior Director

Hyphn is a design and consulting practice specializing in the human-centric integration of real estate strategy, project management, furniture and technology to help organizations transition into the new future of education, healthcare and workplace.

Join us to be a part of an interdisciplinary Workplace Consulting team leading client projects and new business pursuits.

The candidate for this role will be an ambassador of the Hyphn brand in our community and secure clients for the breadth of Hyphn’s current and expanding service lines.

We are looking for someone who has a fire in their belly to help increase Hyphn’s presence and grow market share. The ideal candidate will bring a client-first mindset and a collaborative attitude toward opportunities and challenges alike.

They will be adept at prioritizing responsibilities and never miss deadlines. They will have solid writing and communication skills, and a natural eye for good design.

They will be nimble and very comfortable navigating ambiguity, because there will be times that together we’ll need to build the plane while we are flying it.

This opportunity can be what you make of it the listed duties and responsibilities are neither exhaustive nor a limitation of the role.

If you are someone who wants to grow fast and go far, you can do it at Hyphn.

We intend to award this position to a candidate who brings with them a critical and related set of skills, knowledge and experiences that we might not already have on the team.

Simply put, we are interested in finding the best candidate for the job. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description.

All are encouraged to apply, even those who believe they do not meet every single one of the qualifications.

Primary Function :

You will be a trusted advisor to Hyphn’s clients and industry partners. You will set and implement account strategy, identify new clients and drive business development, lead project pursuits and interview presentations, oversee execution of project design and work-order activities, forge deep client relationships and ensure customer satisfaction in all things Hyphn.

Duties & Responsibilities :

• Create and manage plans for key account development and new prospect pursuits.
• Conduct and disseminate research and intel on potential clients, project leads, funding sources, etc.
• In a timely manner, produce detailed, accurate and professional collateral and proposals for clients in partnership with colleagues (coordinators, designers, project managers, marketing, etc.).
• Lead client interviews and project presentations.
• Maintain comprehensive understanding of customer needs, corporate goals, business practices and satisfaction / performance criteria.
• Sustain consistent cadence of client engagement and touchpoints.
• Work collaboratively with client and project stakeholders, including A&D firms, contractors, facilities professionals, customer IT group, etc.
• Develop plans and product specifications through work with design colleagues.
• Ensure that client drivers, project opportunities and constraints, and strategic account goals are communicated to the full project team.
• Review work plans, schedules and logistics established for customer projects.
• Manage team assignments to ensure workload activities and all deadlines are appropriately communicated and supported.
• Establish costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing.
• Ensure documentation, process and quality standards are maintained for all account activities.
• Participate in training and self-development programs to continuously improve skills and approach.
• Attend industry and networking events to secure new relationships and strengthen existing relationships.
• Keep current on product offerings.
• Stay up to date with industry trends.

Qualifications :

• Bachelor’s degree in architecture, interior design, project management, business, marketing or a related field preferred.
• A minimum of 5 years of progressive experience in sales, business development, account management and / or project management.
• Background or market experience in commercial furniture, architecture, interior design, project management, real estate, healthcare and / or education a plus.
• Track record of achieving revenue goals and providing exemplary client service.
• Solid writing and communication skills.
• Core math skills and computer skills.
• Strong organizational and time management skills.
• Eye for design.
• A sense of humor under pressure.
• Natural sense of care and urgency.
• Adept at working with any and all kinds of people.
• Alignment with Hyphn’s core values.
• Ability to pass a drug screen, criminal background check and valid driver’s license, insurance and a vehicle to conduct business.

Physical Demands :

This role requires frequent travel within the Portland Metro area and some travel to other client locations in greater Oregon.

Work Environment :

Design Studio, customer locations and networking events largely an office environment with occasional customer tours and project site visits.

This role requires frequent visits to the offices of assigned accounts and industry networking activities.

Hyphn is proud to be an equal opportunity employer. We value and celebrate diversity. Hyphn continues to aspire to create an inclusive environment for all employees to thrive because we believe it is not only the right thing to do, but that it also makes our work better and our relationships stronger.

We do not discriminate based on race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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