VP of Operations, Delivery Solutions

Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work.

Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers.

We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

All potential applicants are encouraged to scroll through and read the complete job description before applying.

The VP of Operations for Delivery Solutions is a strategic leadership role responsible for overseeing and optimizing the entire operational lifecycle of our delivery solutions.

This role ensures seamless coordination across various functions, including presales service, post-sale implementation, ongoing customer service and spare part support, and manufacturing management of the solutions we build.

With a 5-year time horizon, the VP of Operations will develop and execute strategies that drive operational excellence, customer satisfaction & loyalty, and long-term business growth.

The VP of Operations has ownership of Rehrig’s Delivery Solutions Service and Spare Parts P&L.

Areas of Accountabilities

• Serve the Sales Team : provide front-end technical expertise, own and run product demonstrations, manage trials, and conduct site surveys to advance the sales process.
• Advise the Sales Team : Build and continuously improve tools for training and equipping the sales team to effectively showcase the value proposition of our solutions.
• Develop & prescribe pre-sales service strategies : Create and implement pre-sales service strategies that align with overall business objectives and drive higher conversion rates.
• Lead the end-to-end implementation process for sold solutions, including go-live support, installation, start-up and integration into the customer's operations.
• Lead change management efforts to ensure smooth transitions for customers as they adopt our solutions minimizing disruption and maximizing value.
• Establish best practices for project management, ensuring that implementations are delivered on time, within scope, and within budget.

Ongoing Service and Spare Parts Management

• Manage the ongoing service and maintenance of sold solutions, ensuring high levels of customer satisfaction and operational uptime.
• Build and lead a spare parts inventory and logistics program to ensure timely availability and delivery, minimizing downtime for customers.
• Develop and execute service strategies that focus on proactive maintenance, customer retention, and long-term support.
• Advise Sales and deliver the necessary training and support to effectively sell service offerings as part of sale.

Manufacturing Management

• Lead the manufacturing operations for solutions we build in-house, ensuring production meets quality standards, timelines, and cost targets.
• Advise the product development team to align manufacturing capabilities with product design and innovation goals.
• Implement continuous improvement initiatives to optimize manufacturing processes, increase efficiency, and reduce waste.

Leading the Function

Champion and instill into function Rehrig Mission, Values, Vision. Culture and all Rehrig Pacific Leadership principles.

Knowledge, Skills, and Experience

• 10+ years of experience in operations management, preferably within a technology or manufacturing-focused environment.
• Proven track record of leading large-scale operations teams and driving cross-functional collaboration.
• Experience in pre-sales support, post-sale implementation, customer service, and manufacturing management.
• Strong strategic thinking and problem-solving skills, with the ability to develop and execute long-term operational plans.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
• Strong project management skills, with a history of successfully delivering complex projects on time and within budget.
• Experience with change management and driving organizational transformation.
• Bachelor’s degree in a relevant field; an advanced degree (MBA or equivalent) is preferred.
• Ability to travel as needed to meet with customers, partners, and internal teams.

Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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