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ReceptionCelerity Staffing Solutions • Madison, WI, US
Reception

Reception

Celerity Staffing Solutions • Madison, WI, US
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About the Role :

Were looking for a detail-oriented and reliable individual to join our team in a temporary capacity. In this role, you'll support our customer service and account management functions by handling a variety of administrative and customer communication tasks.

Temporary Role

Hours : 11AM-5PM

Primary Responsibilities :

  • Answer incoming phone calls and route them appropriately
  • Return voicemails in a timely and professional manner
  • Process customer payments, including cash transactions
  • Send payment reminders via text and follow up on late payments by phone
  • Contact customers regarding their accounts for non-coverage-related issues (primarily via text)
  • Document calls, follow-ups, and customer interactions in our CRM platform

Qualifications :

  • Strong communication skills (written and verbal)
  • Comfortable handling phone-based customer interactions
  • Experience using a CRM or similar system preferred
  • Ability to manage time effectively and work independently
  • Previous experience in a customer service or administrative role is a plus
  • Basic cash-handling experience is helpful
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    Reception • Madison, WI, US

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