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Audio Visual Technology Support Specialist Job at TSR in Cleveland

Audio Visual Technology Support Specialist Job at TSR in Cleveland

MediabistroCleveland, OH, United States
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Audio Visual Technology Support Specialist

Our client, a leading financial services company, is hiring an Audio Visual Technology Support Specialist on a long-term contract basis.

Work Location : Cleveland, OH 44113 - 5 days onsite - Must be local

Pay Rate : $33-$34 / hr W2

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring customers have the support they need to effectively utilize technology in their day-to-day work.

Job ID : 83399

Responsibilities

  • Microsoft Surface Hubs – Configure Surface Hub settings (display, audio, network); reset or reconfigure the device when necessary.
  • Crestron – Diagnose and resolve network connectivity issues for Crestron devices (wired and wireless); troubleshoot audio (volume, speaker, microphone) and video (display, resolution) issues; ensure devices communicate on the network.
  • Microsoft Teams Rooms – Diagnose and resolve connectivity issues; troubleshoot user interface issues (touch panel responsiveness, meeting controls); ensure proper display of meeting information and controls.
  • Support additional technologies including Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, monitors / kiosks).

Technical responsibilities

  • Provide support to all customers within coverage locations (on-site, client engagement, or off-site).
  • Troubleshoot and solve PC, MAC, application, AV, and network connectivity issues.
  • ServiceNow ticket management; prioritize tickets and monitor SLAs.
  • Support Microsoft Windows and macOS operating systems.
  • Working knowledge of Microsoft applications : Outlook, Teams, OneDrive, Office365.
  • Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.
  • Printer support : installation, configuration, relocation, and troubleshooting.
  • Event and meeting support (on-site or off-site).
  • Occasional travel may be required to support other locations, client engagements, or off-site events.
  • Provide remote hands support guided by the network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
  • Occasional after-hours support may be required.

    • Interpersonal skills

  • Excellent communication skills.
  • Strong team mentality.
  • Self-motivated, organized, detail-oriented, able to multi-task.
  • Desire to learn and build a career in this field.

    • Job details

  • Seniority level : Mid-Senior level
  • Employment type : Contract
  • Job function : Information Technology

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    Audio Visual Specialist • Cleveland, OH, United States

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