Associate Director of Development, Operations (Tessitura Expert)

The Folger Shakespeare Library is seeking an experienced development operation professional to join our team as the Associate Director of Development Operations.

This role, reporting to the Director of Development, will be responsible for meeting the reporting, technology, stewardship, gift processing, and data acquisition / integrity needs of the team.

This role will be to manage the staff responsible for research, technology, and reporting; gifts and records; donor relations;

and membership and events.

The ideal candidate will be a strategic leader with the ability to envision, implement, and steward a thoughtful approach to information management, prospect development, and process improvement to support the growth of the Development team at the Folger.

They will have a proven record as an experienced fundraising and organizational development specialist and must be an initiative-taker with superior communication skills, the ability to solve complex problems, and have a passion for philanthropy.

This individual will be a part of the Development department’s senior team supporting other leaders by fostering a culture of philanthropy to ensure that fund development is executed in keeping with the values, mission, and strategic directions of the Folger Shakespeare Library.

Working with the Director of Development, they will help establish a balanced mix of donor sources and fundraising programs to attract and retain donors and fundraising volunteers.

Additionally, they will lead a team of advancing development professionals and will interface with both internal and external constituents with a focus on providing leadership and training in best practices.

Operations and Management

Administers all financial operations of the Development department, including creation and maintenance of Department’s budget, in consultation with Director of Development .

Oversees the department’s business and finance operations to include creating financial reports for the Board, Department, and Folger leadership.

Develops and streamlines processes to increase the efficiency and accuracy of development workflows, including gift processing, prospect management, revenue / cash forecasting, and report development in alignment with fundraising strategy.

Manages expense budget analysis and custom report rollout.

• Guides on-going fundraising strategy using data collection and analysis to provide crucial insights.
• In collaboration with the Director of Development, develops and executes policies, guidelines and procedures including, but not limited to, gift acceptance, counting and reporting standards, prospect management, naming and recognition, donor recognition and acknowledgement, and department-wide Key Performance Indicators (KPIs).
• Works with the Development team to ensure all donors are appropriately recognized in donor lists for the Annual Report, Folger Theatre playbills, Folger Consort programs, O.

B. Hardison event program, and other publications as needed; establishes and tracks guidelines for listings.

• Oversees the Development Associate for Operations work which includes; gift entry, ensuring date integrity, pulling acknowledgements, creating, and executing extractions and lists, pulling reports, and helping manage donor records.
• With the Director of Development, assigns a portfolio of responsibilities to each member; oversees and reviews work as necessary;

establishes annual goals and performance expectations.

• Collaborates with senior department staff on strategic initiatives.
• Oversees Tessitura management and support for the entire department in collaboration with other relevant Tessitura managers across the institution.
• Serves as the designated departmental primary liaison to internal teams including Finance, IT, Operations, Visitor Experience, and Marketing and Communications.

Cultivates strong working relationships with all departments.

Participates in Board of Directors-led special events and committees. Participates in the planning, design, implementation, coordination and overall management of the annual Folger Gala, Folger’s annual Acquisitions Night event, and other events;

coordinates with internal staff and consultants to ensure successful events.

Participates on the Gala Committee. Works with the Development staff to pull the relevant data to solicit new, renewed, and increased sponsorship gifts;

coordinates Gala program with Programming staff, invitation, and other event printed and digital collateral with Marketing Team.

Working with consultant and internal events team, participates in event logistics with development team.

Manages development event budgets, participates in vendor bidding and artist handling.

Membership and Annual Giving

Oversees and supervises the Development Specialist, Membership & Annual Giving to achieve increasing annual revenue goals and build a pipeline to donors who will become major, and principal gifts candidates.

With the Development Specialist Membership and Annual Giving, takes shared responsibility for the implementation of the membership and annual giving programs, including all innovative segmentation strategies, renewals and acquisitions, and coordination with major gift efforts and robust stewardship activities.

Serves as a senior member of the development team who will set and achieve revenue and strategic plan goals for membership and annual giving to meet overall revenue objectives and to build a broad pipeline of donors to Folger.

Collaborates with the Director of Marketing and Communications, Director of Development, other Senior Director leadership, and the Visitor Experience team to lead efforts to reframe and execute a new membership model.

Implement effective ways to acquire new, renew lapsed, and upgrade current members including Renaissance Circle members working closely with Associate Director of Development, Planned and Major Gifts, using a variety of direct marketing strategies, onsite sales, direct response, digital marketing tactics, and other promotions (including considering categories, benefits and offers).

Manage a modeling and segmentation program to achieve maximum giving and engagement to build the donor pipeline.

• Integrates data insights and storytelling to drive strategy and collateral for large, multi-channel, segmented fundraising and advocacy campaigns.
• Collaborates with the Marketing and Communications and Visitor Experience departments on the development of membership marketing campaigns.
• Develops annual and long-term revenue and cost projections for annual giving and provides senior management with analysis and reports.
• Conducts performance benchmarking with peer organizations and best-in-class benchmarking across industries to identify practices that may be employed by the Folger Shakespeare Library.
• Works collaboratively with the Associate Director of Development, Planned Giving and Major Gifts and Director of Development to grow Folger’s annual fund, membership, Renaissance Circle programs and steward donors for engagement and development towards major and principal gift opportunities.

Education and Experience :

• B.A. required. Advanced degree preferred or equivalent experience required.
• 5-7 years of progressively responsible experience in development, preferably in a cultural, art, or academic institution.
• Prior supervisory experience required.
• Demonstrated success in annual fund / or membership fundraising.
• Market research, analytics, and data modeling experience is essential.
• Prior experience hosting or supporting cultivation and stewardship events,
• Experience creating and executing sophisticated blended gift proposals and complex gift agreements.
• Experience in the areas of structured giving, including outright current, blended, and deferred giving as it relates to comprehensive charitable estate planning.

Skills and Knowledge :

• Expert knowledge of Tessitura.
• Ability to interpret data for financial reporting and analysis while liaising with the CFO.
• Excellent verbal and written communications skills required.
• Interest in multiple aspects of education, performing arts, humanities, and early music.
• Ability to motivate and nurture growth and foster independence and collaboration as a staff supervisor and mentor.
• Customer service-oriented mindset with a propensity to work with the public and relate effectively with a diverse donor population.
• Proactive problem-solving.
• Ability to manage multiple priorities and to meet multiple deadlines
• Ability to effectively convey the Folger’s mission with genuine passion, and interest in continually learning about the programs and mission.
• Demonstrated organizational skills, attention to detail and excellent follow-through after the event process.

Compensation :

• This is a monthly-paid salary position, with an annual rate of $100,000-113,000.
• Total compensation includes an extensive benefits plan, including a generous 403(b) contribution and match, outlined at

Working Conditions / Physical Requirements :

This job operates in a professional office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The standard schedule for this role is Monday-Friday, 8 : 45am-4 : 45pm, which is a 35-hour workweek. Occasional evening and weekend hours may be required for special programs.

This position is currently hybrid with 3 days on-site per week. The selected candidate will need to be within a commutable distance to the D.

C. office (DC, MD, VA) by their start date.

• Ability to work at a computer for an extended period of time, with accuracy.
• Willingness and capacity to work in an office environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities.
• Capacity to communicate, in person, or using video, phone, or electronic communication methods, in a manner which can be understood.
4 days ago