Ben White Branch Member Service Representative - Full Time with Sign-On Bonus

Description

and Requirements

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Ben White branch location starting at $20.

00 / hour and a $1,250 sign on bonus!

The Ben White branch is located at : 205 W. Ben White Blvd. Austin, TX 78704.

Sign On Bonus is offered to candidates hired on or before December 31, 2023.

As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.

You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.

You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program.

If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities :

Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.

Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.

Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.

Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.

Prepare various teller reports, and escort members into designated areas when requested.

Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.

Observe safety and security procedures, and report potentially unsafe conditions.

All other duties as assigned (note : essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements :

High School diploma or GED

Six months of work experience (financial institution, customer service or sales experience preferred)

Excellent communication and interpersonal skills

Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions

Ability to handle problems involving a few concrete variables in standardized situations

Proficient in utilizing PC, software and other office equipment

Teamwork and dedication to developing strong relationships with coworkers

Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time

Good vision (correctable), hearing, and manual dexterity

Able to work a flexible Monday through Saturday schedule

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.