Roles & Responsibilities
- Lead and manage change management strategy planning and execution
- Create and maintain messaging and presentations for transformation initiatives
- Shape and lead networks of change champions
- Define and evaluate success metrics
- Establish rapport with stakeholders and adapt to changing environments
- Serve as an experienced change agent to influence and build consensus
- Develop and implement communication strategies aligning with organizational goals
- Create engaging content for internal audiences
- Convert strategic plans into actionable outcomes
- Communicate complex topics effectively to all stakeholders
- Influence stakeholders and build strong cross-functional relationships
- Deliver executive-level updates, reviews, and impact analyses
- Complete internal company documentation and required training
- Mentor others on best practices
- Perform other duties as assigned
Experience Required
- 7+ years of relevant experience in delivering comprehensive change management strategy for complex cross-functional initiatives
- 7-10 years in business transformations, enterprise change management, strategy, corporate communications, or management consulting
- Experience in customer support and professional services functions is a plus
- Experience in web design and content production is a plus
Skills & Certifications
- Excellent verbal, written, and communication skills
- Strong MS Office skills, particularly advanced PowerPoint
- Strong stakeholder management skills
- Strong business acumen and organizational political intelligence
- Strong project / program management skills
- Ability to simplify complexity and anticipate problems
- Strategic thinking and problem analysis skills
- Highly organized with an ownership mentality
- Comfortable with ambiguity
- Strong presentation and storytelling abilities
- Ability to build rapport, credibility, and trust at all levels
Eligibilities & qualifications
- Bachelor’s or Master’s degree required; MBA desirable
- Change Management certifications highly desirable
- Remote work environment
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