Director of Operations

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology.

By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

About The Role

We are looking for an experienced Director of Operations to join our rapidly growing venture-backed company. The Director of Operations for our Lehi, UT location will oversee end-to-end processes associated with manufacturing dental restorations (e.

g., crown & bridge, implants, dentures, night guards), lead various cross-functional initiatives, ensure optimal use of equipment, and enforce quality & safety adherence.

In this role, you will build and manage a team of 150+ technicians with varying levels of dental experience in a state-of-the-art and digital-only facility.

You will be responsible for ensuring that orders are fabricated at the highest quality standards per customer deadlines and meet company-set financial targets.

If you’re looking to disrupt the dental lab industry status quo and build your own team with aggressive growth targets, this is the right place for you!

What You'll Do

• Build the team :
• Coach and develop existing experts in the dental lab industry into leaders who will build and manage high performing teams.
• Mentor and lead direct reports. Create a culture of regular coaching and professional development.
• Work with Human Resources to continuously onboard, motivate, and develop employees in the most efficient & effective ways.
• Motivate front line employees to see the big picture and provide daily feedback to guide them toward enabling the company’s vision.
• Adapt to challenges :
• Take direction and goals from Head of Manufacturing and translate them into actions.
• Tackle change by leading with the why and inspiring buy-in & action at all levels.
• Allocate resources as needed based on business priorities and OKRs.
• Solicit feedback across multiple stakeholders internally and externally in order to understand improvement areas.
• See problems as opportunities; Be open to new ideas and ways of doing things.
• Leverage first-principle thinking to identify creative solutions that address complex challenges.
• Drive results :
• Understand and own the site’s performance.
• Set targets, drive execution, and hold the team accountable for individual & facility results.
• Drive standardization in alignment with broader organizational goals.
• Take full responsibility for communicating business priorities to the team.
• Remove barriers so the team can execute against goals under tight timelines.
• Manage labor and operating costs in accordance with budgets & strategic plans.
• Provide information to various personnel in a timely manner, including daily / weekly / monthly reporting requirements and other ad hoc information requests.

What We're Looking For

• 10-15 years of manufacturing experience, preferably currently having same role (Director of Operations) in a manufacturing company OR increasing management responsibility in a manufacturing environment.
• Strong operational experience with the ability to establish and measure KPIs.
• Relentless drive for excellence and ability to create a culture that values high performance.
• Excellent people manager who can motivate and create a positive employee experience.
• Energizing leader who elevates the thinking and output of everyone around them.
• Excellent communication and stakeholder management skills.
• Proven analytical, evaluative and problem-solving abilities, with a keen attention to detail.
• Proficient with Excel or similar.
• Is coachable - regularly solicits feedback from teammates above, below, and adjacent, and demonstrates agility by making clear behavioral changes.
• Ability to be onsite at the facility daily Mon-Fri.

Bonus Points For

• Technical Degree (Engineering, Manufacturing, etc.).
• Outstanding professional references to share.
• APICS, CQE, Six sigma or Continuous Improvement credentials preferred.
• Possess working knowledge of Lean Manufacturing techniques including : Kaizen, Value Stream Mapping, Kanban, Visual Management and JIT Lean manufacturing.

In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

At Dandy, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.

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