Cruise Expert USA

Kensington Tours is an award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations.

Our brand promise is to create the experience that changes the life’, and with our growth plans, we are looking for passionate and highly motivated sales professionals with travel experiences to be part of our fun, collaborative, and engaging team.

Learn more about the general tasks related to this opportunity below, as well as required skills.

As a specialized cruise sales consultant, you will be responsible for consulting, planning and selling cruise & land travel and creating high-touch, personalized experiences for our customers.

From the initial conversations, providing expert cruise travel advice, from sourcing availability to quoting and finalizing bookings with our contracted cruise lines, you will work closely with high-end customers to create the ultimate travel package.

You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities.

It’s your goal to ensure all clients return home having had a trip which exceeds their expectations.

Who You Are

• A Passionate Traveler & Cruise Expert - An explorer and a globetrotter with extensive travel knowledge in destination, especially with multiple types of cruise travel.
• A Fabulous Storyteller - You share your destination and cruise expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
• A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale, and guarantee satisfaction.
• A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will continue when the computer is off.
• A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region.

Qualifications

• 3-5 years of extensive experience with cruise sales using a consultative sales approach.
• Proven ability to be resourceful and to learn new systems.
• Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed in this role.
• Experience in building FIT packages servicing high-touch clientele would be beneficial.
• Sound knowledge of Mediterranean, European River Cruises and / or Expedition cruising.
• Experience in meeting and exceeding monthly sales targets preferred.
• Expert in client relationship building specifically with high-touch clients.
• Ability to resolve problems independently in a timely manner.

Cultural Fit

• Thrives working in a technology and KPI driven organization.
• Able to thrive in an entrepreneurial environment.
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Ability to build trust and work through conflict both upwards and downward.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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