Location : On-Site
Job Type : Full-Time
Company Overview :
Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale.
We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing their career.
Job Description : As a Customer Service Representative, you will be an integral part of our team, providing exceptional service to our clients.
You will be responsible for managing various data-related tasks, supporting our Customer Service Manager, and handling customer interactions with professionalism and empathy.
Responsibilities :
- Serve as a key point of contact for customers, handling inquiries via phone, email, and voicemail with promptness and courtesy.
- Manage and update customer information, including demographics and insurance details, ensuring accuracy and compliance.
- Collaborate effectively with third-party billers, overseeing new referrals and maintaining current patient information.
- Ensure proper usage and understanding of relevant medical terminology.
- Utilize Excel and other software tools to manage operational trackers, contributing to team efficiency and progress monitoring.
- Learn and adapt to new software platforms quickly, including CRM systems, data analysis tools(e.g., Power BI), and in-house software (Microsoft Business Central).
- Assist in developing and refining customer service protocols and procedures.
Qualifications :
- Education : High school diploma or equivalent required; further education or certification in a relevant field is a plus.
- Experience : Minimum 1 year in DME Customer Service; 3+ years in diverse customer service settings, including healthcare, preferred.
- Technical Skills : Proficiency in Excel, familiarity with medical terminology, and the ability to quickly master new software tools.
- Soft Skills : Exceptional communication (written and verbal), organizational, and interpersonal skills. Strong critical thinking and problem-solving abilities.
- Independence : Ability to work independently and as part of a team, demonstrating initiative and self-direction.
- Adaptability : Comfortable working in a fast-paced, non-traditional environment, with a willingness to embrace change and tackle new challenges.
What We Offer :
- A competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
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