The Idea l Candidate
As a Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders.
As well as providing website and product knowledge and information and assisting with requests related to customer store experiences.
Position Benefits
- 40% off employee discount
- Weekly pay
- Growth potential and opportunities within the first 6 months
- Immediate Dental, Life, Medical, and Vision coverage
- 401K Contribution
- Journeys and Genesco Scholarship opportunities
- Tuition and Student Loan Repayment assistance
- Employee Assistance - Mental health, financial planning, and legal advice
- Onsite gym membership and onsite cafe
How You Will Make an Impact
- Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary.
- Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information.
- Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention.
- Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs).
- Ensuring and maintaining the safety, security, and privacy of all customer information.
- Completing additional tasks as required to support business needs.
Experience and Skills You'll Need to Have
- 1-2 years of customer service / retail experience preferred, not required.
- Ability to speak and type fluently in English, using appropriate grammar, tone, and syntax.
- Strong communication and interpersonal skills (verbal and written).
- Ability to meet performance expectations and goals in a fast-paced, ever-changing environment.
- Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions.
- Ability to handle and resolve conflict positively and in a calm, professional manner.
- Meet minimum requirement for words per minute on a typing evaluation.
- Must be able to work 40 hours weekly with various 8-hour shifts during the following hours of operation : 10am-7pm Sunday, 7am-8pm Monday - Friday, and 9am-6pm Saturday (CST).
- Willing to participate in recurring performance-based schedule bidding.
Apply
Pharmacy Tech Support Call Center Representative (Home-Based)
Pharmacy Support Call Center Representative. Pharmacy Support Call Center Representative. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Primary C...
Call Center Representative - Nashville, TN
Position (Member Service Line Representative):. To assist members and potential members with their telephone requests; explains services, responds to problems, cross sells services, and directs phone calls to the appropriate area while providing excellent member service experience. Assists in the Me...
Call Center Representative
Receives calls via assigned call queues. Minimum of one year of call center experience. ...
Call Center Representative
Job DescriptionOne of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies inc...
Call Center Representative
Looking to kickstart your career in customer service or gain valuable call center experience? Randstad Chattanooga is hiring 15 enthusiastic individuals for Call Center Representative roles starting on Tuesday, 9/17! This position is a entry level ca Call Center, Representative, Transportation, Cust...
Call Center Representative
Call Center, Representative, Retail, Staffing. ...
Part Time Call Center Representative
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team...
Amazon - Call Center Representative
The Call Center Representative is responsible for handling incoming calls and is the first contact customers have with the corporate resource line by phone. Respond to inquiries by gaining clarifying information, determining the caller’s need and providing the customer with the appropriate resource ...
Call Center and Claims Representative
Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. This policy shall apply to all employment actions, including but not limited to...
Licensed Life and Health Call Center Representative
Licensed Life and Health Call Center Representative. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. Previous call center experience is preferred. MCI organ...