ServiceNow HAM Pro Architect / Sr Developer

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Are you an expert ServiceNow HAM Pro Architect and Developer ready to make an incredible impact with a new greenfield global instance?

Come and join us in implementing HAM Pro into a brand-new ServiceNow instance within our global Media & Entertainment client!

Our technology solutions team is seeking a ServiceNow HAM Pro Architect / Sr Developer to join our team. As the Architect / Sr Developer, you'll be the technical leader responsible for the architecture, design, and delivery of the HAM Pro solution on the ServiceNow platform.

Our team member will be a leader who is not afraid to roll their sleeves up and code. You'll be able to technically guide the HAM Pro implementation to successful delivery.

This technical leadership role is expected to serve as a liaison between business partners, solution and product leads, business analysts, developers, scrum leads, project managers, and other platform stakeholders.

This is a hands-on developer and architect role. Your guidance with other junior developers will be useful to employ best practices and delivery best-in-house solutions.

The Architect / Sr Developer will apply sound architectural and design principles to devise innovative, reusable, reliable, and secure solutions to meet complex business requirements.

We are setting up interviews now and if you'd enjoy contributing to building a world-class brand new global SNOW instance we'd love to hear from you!

Daily Responsibilities :

• Perform architecture, design, development and configuration of HAM Pro (Hardware Asset Management - Pro)
• Provide guidance and leadership with additional areas including, but not limited to, Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting & Performance Analytics.
• Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
• Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution.
• Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
• Formulate and implement a quality assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
• Create and execute automated test scripts using ServiceNow's Automated Test Framework (ATF).
• Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs.
• Deploy the solution in Production and provide post go-live hypercare.
• Analyze, troubleshoot, and remedy identified system issues.
• Participate actively in automation efforts on the platform.
• Establish the creation of standard artifacts, best practices, standards and learning plans.
• Participate in the agile process to resolve technical impediments and assist in user story definition and sizing.
• Coach and oversee the activities of ServiceNow Development resources based offshore.

Qualifications and Requirements :

• 8+ years of experience working with IT Service Management Hardware Asset Management solutions in an enterprise environment.
• 6+ years of ServiceNow architecture, design, development, implementation, and configuration experience.
• Prior HAM Pro implementations experience in an enterprise environment.
• Strong understanding of the relationships between HAM Pro and the CMDB.
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.).
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas.
• For the Service Portal / Service Catalog area, experience working on the App Engine Studio and UI Builder would be required.
• In-depth experience with Service Portal technologies and Flow Designer is a must.
• Strong grounding in fundamentals of web application development (identity, security etc.).
• Experience working with Shell Scripting and Mid Server Service Administration.
• Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Engine (IRE) for data ingestion.
• Experience working with structured data, schema and databases.
• Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL.
• Exposure to Identity Management and Single Sign on / Active Directory integrations.
• Experience with Agile and Scrum development approaches.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Requires a bachelor's degree in Computer Science, Information Technology or related areas. In lieu of Bachelor's degree, extensive familiarity with the field's concepts, practices and procedures is required.

Desired characteristics :

• Certified ServiceNow Master Architect or Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist or Certified ServiceNow Administrator.
• ITIL v3 or ITIL 4 Certification or equivalent practical experience.
• Relevant software development certifications.
• Experience maintaining version control systems (Git etc.).
• Experience with Automation and DevOps Practices.
• Comfortable leading in both technical and organizational contexts.
• Ability to communicate effectively both written and verbally to stakeholders and developers.
• Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions.
• Ability to execute within a fast-paced agile process.
• Experience working with large global / multinational corporation.

Additional Details

The base range for this contract position is $70 - $80 / per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental / Vision / Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.

STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Qualified applicants with arrest or conviction records will be considered.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at and reach out today to explore opportunities to grow together!