Software Engineering Senior Advisor - Evernorth Health Services

Cigna, a leading Health Services company, is looking for exceptional software engineers to join our dynamic team in the Software Engineering Excellence organization.

This role will be providing and supporting standardized, fit for purpose environments that satisfy our technology, business, and client testing needs.

The ideal candidate will possess a deep understanding of mainframe technologies with operational support knowledge to maintain high availability of our systems, along with experience in cloud and midrange platforms that make up our complex testing environments .

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.

If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Responsibilities :

• Ensure stability, performance and availability of mainframe systems by troubleshooting issues, implementing solutions, and collaborating with cross functional teams
• Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, and database
• Provide support, proactive system health management, test data management and maintenance for mainframe systems, including z / OS, JCL, COBOL, DB2, CICS and VSAM
• Monitor Mainframe performance and capacity utilization proactively identifying and resolving issues to ensure optimal system performance and high availability
• Collaborate with application developers , system programmers, and other IT teams to diagnose and resolve complex application or environment issues
• Ability to think outside of the box to simplify the current environment for better manageability and support
• Actively participate and implement architectural changes, design and implementation of solutions to meet enterprise goals
• Flexibility to adopt a continuous learning mindset and flex to cover a diverse set of technology needs and professional development aspects
• Continuously drive improvement and optimization through retrospectives and stakeholder feedback
• Proactively identify and develop training plans for knowledge gaps (technical or business-related) that limit team effectiveness
• Develop and maintain comprehensive documentation including system diagrams, standard operating procedures and trouble shooting guides
• Implement the use of effective change, incident, and problem management governance policies across all supported environments
• Should have an automation first and continuous improvement mindset

Qualifications :

• Bachelor's degree in Computer Science, Information technology or related field. Equivalent work experience may be considered
• Must have strong verbal and written communication skills, and ability to openly discuss solution proposals
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues
• 10+ years of experience with Mainframe technologies such as z / OS, COBOL, JCL, DB2, CICS, VSAM, MQ, CA7, REXX and DB2 Utilities
• Experience with mainframe utilities and tools used for monitoring, debugging, and performance tuning
• Experience with IW Teradata platform
• Knowledge of Mainframes security principles, access controls, and compliance requirements (e,g : HIPAA, PHI, IHI) to ensure system integrity and data protection
• Technical skills to craft and execute your own programs and initiatives
• Experience with the microservices hosted on cloud Infrastructure (AWS, Openshift, etc)
• Knowledge of SDLC processes, including agile methodologies (Scrum & Kanban).
• Ability to work independently and as part of a team in a fast-paced , dynamic environment
• Flexibility to participate and respond to critical Incidents outside of regular business hours
• Strong commitment to quality, continuous improvement and customer satisfaction
• Understanding of ITIL Processes to implement change, resolve incidents and implement preventative measures

Additional Preferred Qualifications :

• Experience in HealthCare business
• Understanding of Oracle, MongoDB, SQL Server, PostgresSQL and distributed technologies such as API / Entity flow
• Experience with monitoring tools such as Dynatrace, NewRelic, etc and different monitoring aspects
• Understanding Queue / Messaging services
30+ days ago