Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative - Financial Services , working onsite in Concord, NC you’ll be a part of bringing humanity to business. #experienceTTEC.
You’ll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What You’ll be Doing
Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer questions about products via phone while providing website navigation support and assisting with the application process
- Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
- Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
- Participate in projects or process improvements to drive operational excellence
What You Bring to the Role
- 1 year of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage of $19 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team.
Financial Services Senior Associate/Counsel – Aviation Finance
They are seeking an experienced attorney to join its growing commercial aviation and aviation finance practice. Ideal candidates will have a minimum of 5 years of experience representing lenders and/or lessors of commercial aircraft in leasing, purchase and sale and financing transactions. This full...
Customer Service Representative
They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center...
CAP/C RN- Concord & Surrounding Areas
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!. RHA Healt...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Most of these questions...
Truck Required Weekend Trash Collector Pineville, NC
Must be able to handle physical demands including carrying up to 50 lbs at a time up and down stairs in all weather conditions without assistance. CCS is a great, growing company in the area and more money is to be made based off of performance. There are more opportunities available for the right c...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Outside Sales Team Leader
Prior experience in sales, leadership, business development, or customer service is required. Maintains a commitment to excellence, avoiding mediocrity in both personal and team performance. Consistently providing excellent customer service and support to our clients, ensuring their needs are met wi...
Customer Service Professional
The Customer Service Specialist will provide excellent customer service by answering product and service questions, taking orders, troubleshooting and resolving customer complaints, and performing other customer service functions. The Customer Service Specialist will also maintain customer reco...
Customer Service Representative - Remote
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. As a TurboTax Product Expert, you'll play a crucial role in ensuring our customers have a seamless tax filing experience. To be successful in this Gig as a Service Provider for ...
Customer Service Representative (Emergency Dispatch) On-Site
As an Automotive Customer Service Representative, you are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America. Automotive Customer Service Representative. Automotive Customer Service Representative. As an Automotive Customer Service...