Technical Client Account Services Manager

Description

Ability to ensure customer satisfaction with the management of your client services members and their accounts which includes having awareness of client requests, projects and issues and driving to resolution.

Providing regular feedback and strategies on how to manage client workload, requests and meetings to your respective client services team members

Act as a liaison between the client services teams and DEV / Client Delivery to negotiate, coordinate and schedule maintenance tasks, patches and major releases as required.

Ensuring that the schedule is on track, visible and we consistently meet customer committed due dates.

Act as an escalation point for your direct reports to take on any client escalations to full resolution. This includes providing timely and consistent updates to the client, and interested internal parties until full resolution.

Identification of the necessary people and resources required to fully solve the problem as well as outlining a solid plan for execution for timely resolution and client satisfaction.

Being a champion to ensure that root cause analysis is obtained (for failures) to provide information that can be tailored and provided to the client post resolution.

Successful handling and communication of all escalated issues until full resolution and client satisfaction.

Lead your respective Team(s) to ensure that all employees are aware of key initiatives, products and processes so that they feel engaged within the team and can better serve our clients requests and needs.

Coach / mentor team members and facilitate hiring / training as needed. Utilization of various communications as well as setting clear objectives to each team member on what is expected of them.

Drives process improvement through seeking out and identifying opportunities, business process definition and system alignment.

Job Qualifications :

BA / BS degree in a technology field, or equivalent

• 4+ years of experience supporting integrated business information applications systems.
• Typically has 2+ years of demonstrated leadership experience in a similar environment.
• Excellent organizational and project management skills.
• Demonstrated ability to act as liaison between team members and department leads.
• Demonstrated ability to make high quality business decisions based on a mixture of analysis, experience, and judgment.
• Solid interpersonal and communication skills, including the ability to communicate effectively with all levels of the organization.
• Requires project management experience and skills to implement system alignment with business processes.
• Considers the business implications of the application of technology to the current business environment.
• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.

CoreLogic's Diversity Commitment :

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values.

We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here : . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M / F / Veteran / Disability :

CoreLogic is an Equal Opportunity / Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

CoreLogic maintains a Drug-Free Workplace.