Claims Representative

Position Overview

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Our client is hiring Claims Representatives to support the Wildfire Recovery Compensation Program. These representatives will play a vital role in guiding impacted residents through the claims process with compassion and professionalism. Representatives will provide in-person assistance, answer inquiries, and help residents complete applications and submit documentation. Full training, program guidelines, and onsite support will be provided to ensure success.

Key Responsibilities

Customer Assistance : Provide empathetic, in-person support by answering questions and addressing resident concerns.

Application Support : Assist residents with completing claims applications, uploading documents, and ensuring accuracy per established policies.

Resident Engagement : Actively listen to residents’ needs and ensure they are supported at every step of the process.

Document Management : Scan, upload, and validate documents while maintaining compliance with program standards.

Issue Resolution : Identify and escalate complex cases or exceptions to the appropriate teams.

Compliance & Confidentiality : Protect sensitive resident information by adhering to data privacy and legal requirements.

Communication : Deliver clear instructions and updates on claim status and next steps.

Qualifications & Skills

Preferred Experience : Prior claims support in insurance or healthcare settings.

Technical Skills : Comfort with web-based systems and basic MS Office.

Customer Service Skills : Strong active listening, empathy, and professionalism in sensitive or emotional situations.

Other Requirements :

Detail-oriented with excellent organizational skills.

Able to work independently and collaboratively.