Associate Director for Student Support (Student Support Specialist)

Job Summary

The Associate Director for Student Support plays a crucial role in leading the office's efforts to support the needs of undergraduate and graduate students in the Office of the Dean of Students.

The focus will be on providing holistic support to those referred to the Office of the Dean of Students and the Care team.

Department-Specific Responsibilities

• Oversees the provision of services to students identified as in distress with a goal of ensuring the safety of the learning environment and the campus community while balancing the needs and well-being of the individual student.
• Oversees a small team of staff who works with students, staff, and faculty of the IU Indianapolis campus, as well as members of the Indianapolis and larger community.
• Assists with coordination of the overall leadership and day-to-day operations of the Care team, and contribute to strategic initiatives for the department, division, and university.
• Manages support services for graduate and undergraduate students as well as faculty and staff.
• Oversees 2 Student Support Specialists, 2 Care Coordinators, and 1 Paws Pantry Resource Coordinator.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.

Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.

• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department / division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes;

regularly prepares reports on impact to students and budget and presents to stakeholders on effectiveness and to secure funding for initiatives moving forward.

• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.
• May serve on various campus or cross-functional committees to share student support best practices.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience.

Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

5 years in student services, higher education, social work, counseling, law, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Possesses a high degree of initiative
• Ability to influence internal and / or external constituents
• Demonstrated ability to maintain confidential information
• Ability to simultaneously handle multiple priorities
• Demonstrates excellent judgment and decision making skills
• Demonstrated customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to advise students individually and in groups on student-related matters
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.

The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Indianapolis campus

Indianapolis, Indiana

Advertised Salary

$60,000 - $62,000 per year based on experience

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Advanced

FLSA : Exempt

Job Function : Student Services

Job Family : Student Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University’s Notice of Non-Discrimination here which includes contact information.