MANAGER , TECHNICAL TRAINING (TEAM LEADER)

Job Title : Manager, Technical Training (Team Leader)

Location : Onsite; Position requires candidate to be onsite at DCF HQ. Position can be flexible for remote during select periods throughout the year when necessary.

Education :

Bachelor’s or Master’s Degree in Business Administration, Social Work, or other related field. Equivalent work experience may be substituted for educational requirements. (Required)

Primary Job Duties and Tasks

Training Strategy Development :

• Design and implement comprehensive training plans to meet the project's objectives and timelines.
• Identify training needs by consulting with stakeholders and using needs assessments.
• Material and Content Creation :
• Develop and curate a range of training materials, including manuals, online learning modules, and instructional guides.
• Create engaging and informative training videos to enhance learning experiences.

Leading Training Sessions :

• Plan, schedule, and conduct engaging and effective training sessions, both in-person and online, for diverse groups of learners.
• Utilize interactive training techniques to maximize participant engagement and knowledge retention.
• Tailor training delivery methods to suit different learning styles and organizational roles.
• Manage logistics for training sessions, including scheduling, venue selection, and resource allocation.
• Continuously refine training approaches based on participant feedback and learning outcomes.

Innovative Training Solutions :

• Implement innovative training methods and technologies to enhance learning and engagement.
• Stay abreast of the latest trends in training and development to continually improve training effectiveness.

Team Leadership and Collaboration :

• Lead and mentor a team of training professionals.
• Collaborate with project managers, IT specialists, and external partners to ensure training aligns with project goals.

Communication and Reporting :

• Develop and maintain clear communication channels with all project stakeholders.
• Prepare and present reports on training progress and effectiveness to senior management.

Evaluation and Feedback :

• Establish evaluation metrics to assess training effectiveness and ROI.
• Act on feedback to continuously improve training programs.

Change Management :

Play a key role in managing change by preparing staff for transitions and new systems implementations.

Additional Duties :

• Providing coaching and facilitation support
• Gathering client / customer feedback
• Engaging staff and building trust as a trusted advisor
• Improving the maturity of engaged teams
• Provide input, document requirements, and lead the design and delivery of training programs.
• Identify, analyze, and prepare risk mitigation tactics for all training activities.
• Evaluate and ensure user readiness.
• Define and measure success metrics and monitor training progress.

Specific Knowledge, Skills and Abilities (KSAs)

• Bachelor’s degree in one of the following Business Administration, MBA or related field preferred
• Experience and knowledge of Training large organizations in best practices in principles, methodologies, and tools.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Organized with a natural inclination for planning strategy and executing tactics.
• Familiarity with project mgmt. approaches, tools, and phases of the project lifecycle.
• Experience with large-scale training efforts.
30+ days ago