Do you want to be a part of a key investment area for Amazon that is focused on rapid expansion and delivering for customers at some of the fastest speeds across Amazon?
Interested in partnering with tech and science teams to shape our speed offerings for customers? Excited about a fast-paced environment where you get to define experimentation plans, partner on roadmap development and ensure we’re delivering against our selection strategy for a multi-billion dollar product offering?
The DEX Speed team is looking for a Senior Product Manager who will drive Same-day CX in international marketplaces where we offer our fastest delivery speeds.
The Senior PM will work closely with EU5 and CA MP teams to define the strategy for rolling out CX features that are already live in US MP.
In this role, you will prioritize CX features for MP-wide launches, define regional CX requirements based on MP business team inputs, and execute the roadmap in partnership with technical teams.
You will monitor and react to customer needs and feedback, constantly improving and expanding the CX. Your work will directly impact the shopping experience of millions of customers globally by improving their ability to discover, understand and select the delivery options that best fit their needs.
Candidates should have strong analytical abilities, a trust-but-verify mindset, high business judgment, and a keen customer focus.
This role requires skills at breaking down complex, high-level ideas into executable features and distinct phases, a core focus on selection performance for key metrics, as well as prioritization and trade-off evaluation.
The ability to influence cross-functionally and across the organization, at all levels, will be absolutely critical to success in this role.
About the team
How often have you had an opportunity to be a member of a team creating a unique customer experience? You can expect all the challenges and benefits of a high-profile business : wide-open space for improvement and innovation, a strong team, and a fast-paced environment.
These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and gut instinct, look around corners, and always obsess over customers.
Everyone on the team wears multiple hats, and ownership of the customer experience is key.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience as a product manager or owner
- Experience owning feature delivery and tradeoffs of a product
- Experience in influencing senior leadership through data driven insights
- Experience owning technology products
- Experience owning / driving roadmap strategy and definition
- Experience with end to end product delivery
PREFERRED QUALIFICATIONS
- Experience working across functional teams and senior stakeholders
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