Job Description
- Offer technical support for electronic platforms, in-house applications, and other essential systems utilized by front-office desks.
- Quickly troubleshoot and resolve issues to minimize downtime and maintain seamless business operations.
- Work with the development team to identify the root causes of technical issues and implement solutions.
- Collaborate with vendors and internal teams to escalate and resolve issues, while documenting support cases and procedures for knowledge sharing.
THIS ROLE IS LOCAL TO NYC - ALL CANDIDATES INTERVIEWING MUST BE ABLE TO INTERVIEW ONSITE. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.
MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
- At least 2 years of experience in a technical support role within a front-office environment.
- Strong communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
- Experience with trading platforms such as ION solutions, MarkitWire, TradeWeb, DealerWeb, BrokerTec, or Bloomberg.
- Proficiency in Python or C#
THIS ROLE IS LOCAL TO NYC - ALL CANDIDATES INTERVIEWING MUST BE ABLE TO INTERVIEW ONSITE.
What's on Offer
This position offers great pay and benefits!
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