Job Title : Systems Engineer
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Summary : Our client, a leading entertainment marketing agency, is looking for an enthusiastic and customer-focused IT professional to join their team.
The ideal candidate will have at least 2 years of experience, preferably within a fast-paced environment supporting post-production, print, graphic design, or VFX teams.
This role is perfect for a self-starter who enjoys problem-solving, communicates effectively, and is eager to expand their knowledge of various systems, software, and hardware solutions.
The position involves working closely with a collaborative IT team on both independent and group projects.
Essential Functions & Responsibilities :
- Diagnose software and hardware issues by actively listening to user concerns and identifying appropriate solutions.
- Clearly explain technical problems and solutions to both technical and non-technical users.
- Provide support for Adobe applications such as Premiere, Photoshop, Illustrator, and InDesign to help creative teams resolve technical challenges.
- Troubleshoot post-production workflows and support related systems.
- Set up hardware, peripherals, and software; troubleshoot operating systems and networking components.
- Assist in adapting and customizing programs to meet specific user and business requirements.
- Offer in-person, remote, and phone-based support to end-users.
- Contribute to research and procurement of computer accessories and equipment.
- Participate in an on-call rotation to provide after-hours support when needed.
- Perform additional duties as assigned.
Qualifications & Skills :
- At least 2 years of experience providing IT support, particularly in post-production environments.
- Knowledge of A / V editorial workflows is a plus.
- Ability to lift up to 50 lbs.
- Experience with scripting and API integrations is advantageous.
- Familiarity with databases such as SQL, Postgres, or MongoDB is a bonus.
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