Senior Associate/ Associate, Customer Information Operation, Consumer Banking

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

• Perform a checker role to ensure the daily transactions fulfill regulatory, government bodies & court order requirement
• Monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time or according to industry practice or as required in court order, accuracy and correctness and comply to bank policies and regulatory requirements
• Handle internal / external customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark
• Provide periodic operational reports and management reports as required
• Perform checking and reconcilement of general ledgers and other system records on timely basis
• Provide suggestions to the supervisor on ways to improve the efficiency and quality of services as well as explore digitalization opportunity
• To streamline the workflow and update the operation manual, operation handbook, SOP
• Provide support in periodic risk based self assessment and ensure exception / non-compliance issues are truly reflected in respective management reports and assist to rectify any outstanding issue properly and timely
• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations

Requirements

• Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines
• Minimum 6-8 years experience in consumer banking operations & at least 2 years of experience in team management
• Process transformation mindset with related experience is preferred
• Good analytical and problem-solving skills
• Be data sensitive with sound presentation skills
• Detail-oriented, and able to work independently
• Initiative and a good team-player
• Good interpersonal and communication skills
• Proficient knowledge in business intelligence / data visualization tools like Qlikview / Qliksense and Tableau
• Ability to work under tight deadline and handle multiple projects
• Excellent command of written and spoken English and Chinese
• Less experienced candidates will also be considered

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.