Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
As a Customer Service Manager - State Farm Agent Team Member with Andrea Sabus - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options to identify opportunities for upselling or cross-selling.
- Reaching out to customers to schedule regular insurance reviews based on predetermined timelines or triggers.
- Answering incoming phone calls promptly and professionally.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS :
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Strong work ethic : Consistently demonstrating dedication, reliability, and a commitment to producing high-quality work.
- Time management : Efficiently allocating time and resources to meet deadlines and accomplish goals.
- Strong computer and technology skills : Proficiency in using various software and tools to enhance organization and efficiency.
- Collaboration and teamwork : Ability to work effectively with others, share information, and contribute to a positive work environment.
BENEFITS :
- Hourly pay plus commission / bonus
- Paid time off
- Health benefits available
- Valuable career-building experience
- 401K participation and matching after one year service
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