Sales Specialist

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community.

Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one.

No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include :

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor / outdoor café with Wi-Fi

Responsibilities

• Answering all inbound phone calls, e-mails, and chats with a positive attitude, ensuring our clients are left with a timely and memorable experience
• Building and maintaining long-term relationships with broker accounts in all 50 states
• Managing a pipeline of loans and monitoring performance of accounts to assist AEs’ sales initiatives
• Assisting in maintaining long-term relationships with broker accounts
• Acting as a client’s go-to resource in addition to their Senior Account Executive
• Clarifying the client’s issue and tracking appropriately
• Training and educating brokers on UWM’s programs, products, guidelines, and processes
• Performing assistance with record keeping duties at various degrees of complexity

Qualifications

• 9+ months experience as an Account Executive
• Successful track record with Client Service
• Ability to remain calm and positive in stressful situations
• Knowledge of UWM programs, products, guidelines, and processes
• Ability to multi-task, prioritize, and quickly solve any problems that arise
• Know when to escalate an issue and to the appropriate team
12 days ago