Technical Support Specialist
Technical Support Specialist A Technical Support Specialist, L1is rewarding and exciting as you will collaborate directly witha variety of Provider office staff to resolve device issues, while providing exceptional customer experience. Responsibilities :
- Ongoing daily outreach to customers to provide level one technical support
- Build relationships with both customers and vendors
- Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
- Meet performance standards for quantity and quality of customer interactions
- Autonomously manage and troubleshoot issues
- Develop thorough knowledge and understanding of customer challenges, expectations and success measure
- Develop ongoing documentation of practices for all customer interactions
- Work collaboratively with internal Customer Success and Onboarding Teammates
Qualifications :
- Minimum 2 years’ experience in customer service role
- Consistent ability to craft clear,grammatically correct, and professional business communication
- Strong work ethic and quality standards
- Detail-orientation strong attention to detail and focus on accuracy
- Proven problem solving and decision-making skills
What You’ll Need to Succeed :
- Professional demeanor to successfully represent and serve as part of the company’s brand
- Ability to quickly learn the Company’s products and services
- Curiosity and a commitment to continuous learning
- Motivated self-starter who proactively takes initiative
- Poise under pressure and ability to work in a fast-paced, high-stress environment
- Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
- Excellent verbal and written communication skills
- Strong interpersonal skills ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
- Exceptional organizational skills and ability to juggle competing priorities
- Advanced skills in Microsoft Word, Excel and PowerPoint
Compensation : $13.00 - $17.50 per hour
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