Job Description
Job Description
About You
We are looking for a receptionist to join our team! The right candidate will be customer-service oriented, have a positive attitude, excellent communication skills, and time-management skills.
Primary Accountabilities
The day-to-day duties of this role include :
- Answer phones, take messages, or direct callers to the proper department
- Communicate with callers in a professional, friendly, and efficient manner
- Greet customers and handle their inquiries or direct them to the appropriate persons according to their needs
- Handle customer complaints diplomatically, exercising emotional intelligence, and refer displeased customers to the appropriate individual for resolution
- Confirm appointments for customers
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and / or counter ticket
- Make change accurately and issue receipts to customers
- Assist sales managers, finance managers, and sales staff with various clerical duties as needed
- Review work done by others to ensure accuracy
- Check for spelling and grammar
- Recommend revisions
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents
- Open, read, route, and distribute incoming mail and other materials
- Learn to operate new office technologies as they are developed and implemented
- Train and assist staff with computer usage
- Report maintenance or equipment problems to appropriate personnel
- Order materials, supplies or equipment and distribute to employees or customers
Receptionist Qualifications
- Energetic, positive self-starter with excellent customer service skills and a can-do mentality
- High-level of emotional intelligence and empathy when routing customer complaints
- Ability to follow instructions while collaborating with other team members effectively
- Ability to multi-task successfully in a high-volume, fast-paced environment
- Successfully navigates issues while managing a certain amount of ambiguity
Benefits and Perks
- Employee discount
- Paid training
- Medical
- Dental
- Health Savings Account
- Life insurance
- AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) and Roth 401(k) with employer matching contribution
Job Type : Full-Time
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