Job description
Are you a recent graduate with a passion for helping others? Join Gipper, a dynamic, VC-backed, remote-first tech startup.
We empower organizations with our intuitive SaaS tools for content creation and social media management. Trusted by over 3,500 organizations, Gipper enables users to create and share professional content effortlessly, driving community engagement and communication.
Responsibilities :
- Respond to customer inquiries via email, phone, and live chat.
- Assist with product onboarding, feature explanations, and troubleshooting.
- Gather feedback, address concerns, and identify improvement opportunities.
- Collaborate with teams to resolve issues and escalate complex cases.
- Maintain accurate records in the CRM system.
- Create and update customer support documentation.
- Participate in training to enhance product knowledge and service skills.
- Monitor customer usage and engagement metrics.
Qualifications :
- Bachelor's degree in Business Administration, Communication, or related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Eagerness to learn and adapt to new technologies
- Previous customer service experience is a plus
Nice to Haves :
- Experience using graphic design tools
- Experience using social media management tools (Hootsuite, Later.com, etc.)
Why Gipper?
At Gipper, diversity enriches our company and the communities we serve. We're committed to creating an inclusive environment where all employees feel valued.
We encourage candidates of all backgrounds to apply, even if you don’t meet every requirement. Your unique perspectives bring valuable insights, and we welcome you to join us in empowering sports organizations everywhere.
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