Aerospace Customer Service Representative

Position Overview :

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider.

Driven by our purpose of shaping a sustainable world together we work alongside our customers to provide innovative solutions to the aerospace automotive beverage packaging and specialty markets.

Headquartered in Atlanta Georgia Novelis has approximately 13000 employees in 32 operating facilities on 4 continents.

Responsibilities & Qualifications :

Position Overview :

The Novelis Aerospace Team is seeking a Customer Service Representative who will report to the Director of Sales, Aerospace, North America.

As Novelis continues to embark on a journey of growth and digital transformation, bringing the best products to our global customers in aerospace, the Customer Service Representative will be responsible for managing order flows, ensuring timely payment of invoices and achieving a high level of customer satisfaction.

This position will serve as the primary liaison between Novelis operations in Germany and China for the commercial and defense customers in North America.

Responsibilities :

Develop a thorough understanding of Novelis’ aerospace products, operations, and commercial processes in order to effectively provide support to existing and new customers.

Work independently with minimal direction and make sound decisions within approved guidelines set forth by your manager.

Demonstrate accuracy in work and timelines with the ability to learn and apply knowledge to role.

Ensure purchase orders are entered timely and accurately by the responsible Novelis site.

Streamline the ordering process to reduce inefficiencies where possible.

Send order status reports to customers on a weekly or bi-weekly basis while providing additional updates on an as-needed basis.

Acquire forecasts from select customers and check versus capacity allocations for any discrepancies.

Track invoice due dates versus scheduled payments and follow up with customers to ensure timely payments.

Work closely with Novelis’ logistics teams to support the international flow of goods and help troubleshoot any issues (i.

e. customs clearance, delivery appointments, etc.) while providing insight to customers.

Track on-time delivery metrics and look for opportunities to improve our delivery performance.

Send regular customer satisfaction surveys and continuously work to ensure customers have high satisfaction levels.

Support administration of customer claims together with quality and customer service representatives at the Novelis site.

Learn and effectively use customer online portals to coordinate any activities and communications administered through the portals.

Participate in conference calls with global participants that require flexibility to accommodate various time zones (notably Germany and China).

Live the Novelis values and cultivate teamwork with colleagues around the globe.

Minimum Qualifications :

High school diploma or GED

5+ years of proven experience in a customer service or inside sales role.

Excellent interpersonal, written, and verbal communication skills and organization skills.

Proficiency with applications such as Excel, Word, Outlook, Teams, etc. Intermediate Excel skills, such as creating accurate Pivot Tables, VLOOKUP, and formulas are required.

Strong analytical and problem-solving skills with demonstrated results.

Preferred Qualifications

Bachelor’s degree

Experience in an aerospace or metals-related business with knowledge of aluminum products.

Any experience working with aerospace OEMs, such as Boeing, Airbus, etc.

Any experience with SAP and / or Oracle systems.

What We Offer :

This position is designed to be FULLY REMOTE within the following states : AL, AR, CO, DC, FL, GA, IA, ID, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, SC, TX, VA, WA, WV.

Individuals located in metro Atlanta are welcome to work a hybrid schedule at our Global Corporate HQs.

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.

These are a few of the benefits we offer to support you and your family’s well-being :

Medical, dental and vision insurance

Health savings accounts Company Funded Health Savings Account (HSA) and Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

Company-paid basic life insurance and Additional voluntary life coverage

Paid vacation and competitive personal time off

401(k) savings plan with company match

Retiree Medical Plans medical and prescription drug coverage through Novelis sponsored Retiree Health Access

Retirement Savings Account

Employee assistance programs available 24 / 7 to you and your family

Wellness and Work Life Support - career development and educational assistance!

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Disclaimer :

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information :

Check the job posting is live and valid via our careers page :

Verify any communication with us by contacting our talent team at

Location Profile :

Novelis’ Global Corporate and North America Headquarters is located in the Buckhead neighborhood of Atlanta GA employing around 700 people.

Supporting it’s 31 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams.

The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium.

In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants.

All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.