Senior IT Communication Specialist Job at Mercury Insurance Services, LLC in Mem

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!

Position Summary :

We are seeking a skilled IT Communication Specialist Senior to join our IT-MTS Operational Effectiveness team. This role is crucial in developing, managing, and delivering clear and engaging communication strategies that align with our organization's IT initiatives. The ideal candidate will bridge the gap between technical teams and stakeholders, ensuring complex IT concepts are translated into accessible and impactful messages. You will lead communication strategies that inform and engage team members with a people-first approach. You will partner with leaders and teams in the MTS organization to communicate updates and initiatives in the most effective and engaging manner. A successful candidate partners and provides consultation to a variety of leaders and team members, adapts quickly to change, and has a growth mindset.

Responsibilities

Essential Job Functions :

• Internal and External Communication

Leads strategic communication campaigns that drive Mercury’s MTS / IT strategy, support Company objectives, cultivate our culture, and foster team member engagement

Create user-friendly content for intranet portals, FAQs, user guides, and release notes.

Consults and partners with various business and project leaders to ensure effective and engaging communications strategies.

Partner with product and project managers to develop communication strategies for new technologies or system rollouts.

Draft timely communication during IT incidents, outages, or cybersecurity events.

Qualifications

Education :

Experience : Minimum :

Preferred :

Knowledge and Skills :

Exceptional written and verbal communication skills.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here : https : / / www.mercuryinsurance.com / about / careers

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Perks and Benefits

We offer many great benefits, including :

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $92,153.73 - USD $174,681.00 / Yr.

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