Member Services Representative

Company Description

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands.

We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it.

In addition to Equinox, our other brands, Blink, SoulCycle, Equinox Hotels and Equinox Media are all recognized for inspiring and motivating members and employees to maximize life.

Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach investing time in our own health and fitness.

We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo.

We sweat the details . We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.

We are obsessed with what’s new, what’s now, what’s next . Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior.

We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for a detail-oriented and analytical Member Services Representative to join our team. As a Member Services Representative, you will be responsible for meticulously reviewing and auditing various types of documents, ensuring accuracy, compliance, and adherence to established standards and guidelines.

You will play a vital role in maintaining the integrity of our processes and ensuring high-quality outputs.

RESPONSIBILITIES

• Review and audit documents, reports, and records for accuracy, completeness, and compliance with established standards and procedures.
• Maintain accurate and detailed records of audit findings and actions taken.
• Communicate audit findings and recommendations to relevant stakeholders.
• Verify the authenticity and validity of information by cross referencing across multiple systems.
• Respond to regional mailbox, supporting requests from club management and sales teams.

Qualifications

• Strong attention to detail and ability to spot errors and discrepancies.
• Ability to work manage priorities and meet deadlines.
• Proficiency in Microsoft Excel.
• Self-motivated, proactive, critical thinker with ability to manage multiple tasks and prioritize workload.
• Establish and maintain effective, cooperative, and professional courteous working relationships with your team and colleagues.

Pay Transparency : $22 / HR

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE :

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements.

Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.