AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.
Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations.
Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers.
In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state driver’s license and an acceptable, safe driving record
Exciting Benefits and Perks Await You :
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Exclusive RX Pet program offering discounts on medications
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.
Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
We value innovation, teamwork, and a commitment to making a positive impact in the world.
Bilingual Associate Financial Advisor - Advisory Services
A company is looking for an Associate Financial Advisor Bilingual - Advisory Services. Key Responsibilities:Educate and advise plan participants on available Advisory Services to assist in reaching retirement goalsIdentify opportunities to increase client assets and provide retirement planning discu...
Service Advisor
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. AutoNation is one of the ...
Service Advisor
SERVICE ADVISOR RESPONSIBILITES:. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-u...
Tire Service Advisor (Pembroke Pines, FL)
We have a dedicated crew of more than 550 passionate and innovative Tire Service Advisors throughout the United States. But hear it for yourself: Check out to see what our Tire Service Advisors have to say about working at Dealer Tire. As a Tire Service Advisor, you will work for Dealer Tire inside ...
HVAC Service Technician - Comfort Advisor
HVAC Service Technician - Comfort Advisor. HVAC Service Technician - Comfort Advisor position because we want to meet you!. A DAY IN THE LIFE AS AN HVAC SERVICE TECHNICIAN - COMFORT ADVISOR. As an in-home HVAC Service Technician - Comfort Advisor, you enjoy meeting new people each day and arrive for...
Automotive Service Advisor (27659)
Efficiently drive down vendor cycle time to minimize out of service days. ...
Automotive Service Advisor
A DAY IN THE LIFE OF AN AUTOMOTIVE SERVICE ADVISOR. As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommende...
Service Advisor
The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to genera...
Financial Advisor (Base Pay | No Prospecting | Lead Advisor)
As a Financial Advisor, you'll be a vital link for our new and existing clients, guiding them to achieve their financial goals through a diverse range of financial planning services. Collaborate with senior advisors to enhance client strategies and broaden our service offerings. Financial Advisor Op...
Advisor, Service Product Line Management, Remote North America
As the Maintenance Services Product Line Manager, you will be responsible for evangelizing Ciena's current and new maintenance services globally. Reporting to the Director Services Product Line Manager for the Maintenance business located in Ottawa, Ontario, Canada (EST), the ideal candidate must ha...