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Member Experience Representative

Member Experience Representative

VirtualVocationsPasadena, California, United States
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A company is looking for a Member Experience Representative to support member outreach activities and ensure a positive customer experience.

Key Responsibilities

Perform welcome, disenrollment, member check-in, and health screening reminder calls to health plan members

Maintain documentation in SharePoint and other systems to accurately capture call outcomes

Coordinate with other departments and teams to fully support a positive member experience

Required Qualifications

High School Diploma or GED from an accredited program

1+ years of customer service experience in a contact center environment

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Member Experience Representative • Pasadena, California, United States

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