Enterprise Technician I / II - IT Support - Information Technology - 2025

Alpha IT, LLC is seeking an Enterprise Technician to join our team. As an Enterprise Technician, you will provide exceptional technical support and customer service to businesses throughout the state of Oregon. Our goal at Alpha IT is to provide world-class managed services at an affordable price while retaining the highest level of customer satisfaction. As a member of our team, you will play a crucial role in helping us achieve that goal by supporting a variety of businesses and their technology needs.

Responsibilities

• Provide remote and onsite technical support to customers, including troubleshooting and resolving a variety of issues.
• Install, configure, and maintain hardware, software, and other IT assets.
• Document and maintain accurate records of all support requests and activities.
• Ensure customer satisfaction by providing timely and effective communication and follow-up with customers.
• Collaborate with team members to identify and resolve complex technical issues.
• Participate in ongoing training and professional development opportunities to maintain current knowledge of industry trends and best practices.
• Maintain a positive and professional attitude at all times, even in challenging situations.

Requirements

Benefits

Benefits