Customer Onboarding Specialist - Immediately Hiring

Are you a meticulous coordinator passionate about guiding businesses? Optimize the client journey with Oracle Core Consulting as a Customer Onboarding Specialist!

Oracle Core Consulting leads strategic engagement by providing innovative telecom solutions to businesses. Operating from Savannah, we direct the AT&T B2B campaign, offering superior internet, voice, and mobility services. Our mission extends beyond mere sales; we focus on smooth client onboarding to cultivate trust and long-term satisfaction. Through accuracy, teamwork, and measurable results, we shape careers that transform B2B client transitions.

Join our team as a Customer Onboarding Specialist and ensure the seamless onboarding of AT&T B2B clients in Savannah. In this role, you'll handle post-sales enrollment, service activation, accurate data entry, and proactive troubleshooting. If you're highly organized, detail-oriented, and passionate about helping businesses succeed, this is your chance to make a meaningful impact from day one.

What You'll Be Doing as a Customer Onboarding Specialist

• Facilitate onboarding, guiding AT&T B2B clients smoothly through enrollment and activation with personalized support.
• Ensure data accuracy, meticulously verifying and inputting service details into CRM platforms for seamless processing.
• Educate clients on AT&T services, features, billing cycles, and optimization strategies tailored to their business needs.
• Troubleshoot activation issues, swiftly resolving setup challenges and coordinating technical support as needed.
• Liaise across teams, ensuring seamless communication between sales, provisioning, and customer support for efficient service deployment.
• Maintain proactive communication, providing timely updates, managing expectations, and fostering client trust from day one.
• Ensure documentation & compliance, accurately completing contracts and service agreements while adhering to regulatory standards.
• Guide clients through resources, helping them navigate AT&T portals, self-service tools, and troubleshooting options for ongoing support.
• Refine onboarding processes, continuously improving workflows to enhance client transitions and satisfaction.
• Support continuous improvement, collaborating with colleagues to optimize service experiences and strengthen customer relationships.