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Vice President, Patient Solutions (On-Site) Overland Park, KS

Vice President, Patient Solutions (On-Site) Overland Park, KS

AssistRxOverland Park, KS, US
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Vice President, Patient Solutions

Vice President, Patient Solutions is responsible for leading the strategic vision for our Patient Solutions operation. A key value in this role is being customer centric; working closely with management and providing the vision to continually innovate and improve the service strategy in alignment with the changing needs of the business and customers.

Responsibilities include :

  • Oversees the customer and patient solutions department and generates value proposition for clients.
  • Develops, maintains, and ensures production and quality standards, such as response and call handle times, are met and audit outcomes.
  • Maintains appropriate staffing to ensure service levels are met across all product segments, smooth transition for new customers, and minimal impact to existing customers.
  • Evaluates systems, policies, and procedures, and drives changes to accomplish the organization's and departments' objectives.
  • Maintains strong internal control procedures in order to safeguard company assets.
  • Assists in the solution of problems that affect the service, efficiency, and productivity of the team.
  • Performs other related duties as assigned by management.

Supervisory responsibilities include :

  • Direct and indirect employees within the department(s).
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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    Vice President • Overland Park, KS, US

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