Field Service Technician

Decypher Technologies Inc
Haverhill, FL, United States
Full-time

Field Service Technicians play a pivotal role in delivering exceptional service to our clients by utilizing Decypher’s comprehensive technology stack.

They adhere to established processes and procedures when onsite while actively contributing to the creation and maintenance of documentation, thereby streamlining recurring tasks and improving the effectiveness of the remote team members.

In addition to assisting in ticket scheduling details and responding to onsite tickets, Technicians are responsible for diligently following up with end users and ensuring the resolution of tickets.

They are also skilled at identifying requests that fall outside the scope of existing agreements and taking appropriate action .

4 hours ago
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